STEP-UP CLIENT SATISFACTION MEASUREMENT

CLIENT SATISFACTION MEASUREMENT

Select Office

General Purpose

Specific Purpose

Client

Gender

Age

INSTRUCTION: Select 🧿 your answer to the Citizen's Charter question. The Citizen's Charter is an official document that reflects the services of a Government Agency/Office including the requirements, fees, and processing time among others.

CC1 - Which of the following best describe your awareness of a Citizen's Charter?

1. I know what a CC is and I saw this office's CC

2. I know what a CC is but I did NOT see this office's CC

3. I learned of the CC only when I saw this Office CC.

4. I do not know what a CC is and I did not see one in this office. (N/A on CC2 and CC3)

CC2 - If aware of Citizen's Charter (answered 1-3 in CC1), would you say that the Citizen's Charter of this office was...?

1. Easy to see

2. Somewhat easy to see

3. Difficult to see

4. Not visible at all

5. N/A

CC3 - If aware of CC (answered 1-3 in CC1), how much did the CC help you in your transaction?

1. Help very much

2. Somewhat helped

3. Did not help

4. N/A