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Report a system error, network or hardware issue, software request, or account problem.
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Quick answers on passwords, equipment, connectivity, and data protection.
Read the guidesWhat to expect, by priority
From the ICT Unit's SLA Response & Resolution Matrix
Major system down, affecting the entire Division
Affects one office or multiple users
Affects a single user, non-critical
Request for enhancement or a minor issue
Announcements
Advisories, maintenance windows, and security reminders from the ICT Unit.
ICTU Helpdesk Portal is now live
School and office personnel may now submit, track, and follow up on ICT support requests online. The same Service Level Agreement targets in the ICT Unit Operations Manual still apply.
Scheduled network maintenance — division server room
Preventive maintenance on core network switches will be conducted after office hours. Brief, intermittent connectivity interruptions may be experienced. Critical (P1) concerns during this window should still be logged…
Reminder: protect your account credentials
Per the Data Privacy Act (RA 10173) and the Division's cybersecurity protocols, do not share your account passwords or OTPs with anyone, including ICT staff. ICTU will never ask for your password over phone, chat, or…
What ICTU manages
The Information and Communications Technology Unit is the Division's technical arm for planning, implementing, and supporting ICT systems and infrastructure — keeping administrative, academic, and governance operations running across the Division.
It also implements and monitors Division-wide digital programs such as DCP utilization, the Online Inventory System, Document Tracking System, ICT-based examinations, the Human Resource Information System, and the Learner Tracking System.
Systems & infrastructure
Networks, servers, DCP equipment, and information systems kept available and secure.
Data protection
Backup, cybersecurity, and access-control protocols aligned with RA 10173 and RA 10175.
Helpdesk & SLA
Structured ticketing with published response and resolution targets per priority.
ICT integration
Technical assistance to schools on integrating ICT into teaching, learning, and governance.
Popular guides
Short answers drawn from the ICT Unit Operations Manual's processes and definitions.
How tickets are prioritized
What P1–P4 mean, and the response/resolution time tied to each level.
Read guideResetting a password or account
What to prepare before submitting an account-access request.
Read guideKeeping your data and devices safe
Backup, patching, and basic security practices ICTU expects offices to follow.
Read guideCalendar of Activities
Tickets logged by date — click any ticket chip to track its status.